Frequently Asked Questions

Got a Question About Your Order? If you have a question, please browse this page before you contact us personally. It's the quickest way to get the answer you need. If you ask a question that has been answered below, we’ll be happy to redirect you back to this page. If you don't find the answer to your question below, please contact us for assistance. We'll respond to your question within 48 hours, on business days only. ADDITIONAL QUESTIONS? CLICK TO CONTACT US Do you accept Pay Pal for payments? Yes, we do! Our shopping cart will give you that option when you place your order. Why do you need an address if I order a digital product? In order to authorize your credit card, our system needs address verification. So, please be sure to always enter your full billing address. Your system won’t accept my order. How come? Be sure you're not including any spaces or dashes in your credit card number. The system will not allow it. Second, your name and billing address MUST match the name and billing address that appears on your credit card statement exactly, or the system will not accept it. If you’re still experiencing ordering difficulties, please email us. When I go to your ordering page, why don’t I see the secure padlock? You will not see the secure lock UNTIL you get to the page where you enter your credit card information. That is the secure page, and you'll see the padlock in the lower right-hand corner of your screen then. Will I receive confirmation when I place my order online? If you ordered online, you should receive an e-mail confirmation shortly after you place your order. If you don't, it's likely your spam filter blocked it from coming through. However, email us to ensure we received your order if you wish. How long does it take to receive my order? Print product orders: For the United States and its territories, 7-10 business days, not including weekends or holidays, from the date you placed your order. For Canada and Mexico, 10-14 business days, not including weekends or holidays, from the date you placed your order. For International orders, 10-20 business days, not including weekends or holidays, from the date you placed your order. Plus, please allow a few additional days delay depending on Customs regulations in your country. Please email us if your order is past these estimated delivery timeframes. Digital product orders: You will receive an e-mail detailing downloading instructions within 24 hours. You'll then be able to download the product to your computer and begin using it immediately. I ordered a bunch of products, but didn’t receive everything in the shipment I received. Are you other items coming? Occasionally, if you place a large order, we'll have to break it up into two boxes. However, this doesn't happen often. If your package arrives and you feel you're missing something, please email us let us know. What method do you use to ship your printed products? For orders within the United States, we use US Priority Mail. For orders outside the United States, we use Airmail Parcel. Why do you require 7-10 business days (for US Orders) and up to 20 days for orders outside the US to arrive? When we receive orders, they're immediately sent to our fulfillment service for packing and shipping. The fulfillment service receives hundreds of orders each day, and requires a few days to process each order. Orders are handled on a first- come, first-serve basis, and we get your orders out as quickly as we can--they very often arrive well ahead of our delivery estimations. Do you accept orders from outside the United States? Absolutely! Please note, however, that everything must be payable in U.S. Funds. If you pay with your credit card, it will automatically charge in U.S. Funds. If you order by money order, it must be sent in U.S. Funds. Sorry, but we do not accept personal checks from customers OUTSIDE of the United States. I live outside the United States. How can I figure out how much it will cost me in my country’s currency? Simple. Use this nifty currency calculator, compliments of Bloomberg: https://www.bloomberg.com/analysis/calcul ators/currency.html Do you provide Overnight Delivery? Sorry, our fulfillment services do not provide Overnight Delivery. I live in Wisconsin near your business location. Can I pick up my order to save on shipping and handling charges? We use several fulfillment services throughout the country. Sorry personal pick up is not available at any of them, and we do not keep an inventory of merchandise at our company office. What is your return policy on printed products? We offer a 60-Day Money Back guarantee on all of our products from the date of your original purchase. (Note: We offer a Full- Year Money-Back Guarantee on our Give to Get Marketing Solution.) Merchandise must be in 'unused and original' condition. It can be opened, but it cannot be written on, torn or otherwise used. Please don't put rubber bands, paper clips, sticky notes, or anything else on our products that may damage the products. Then, pack your merchandise well, so that it doesn't slide around in the box and get damaged in shipping. Mail your merchandise back via US Priority Mail with Delivery Confirmation, UPS or FexEx to: Maria Gracia Get Organized Now!™ 611 Arlington Way Watertown WI 53094 Please include your name, address and reason for your return, along with the returned merchandise. When we receive your returned merchandise, we will credit your credit card or mail you a refund check (if you paid by check or money order) for the product amount, minus shipping and handling. Sorry, we cannot refund shipping and handling charges. Please allow 1-2 credit card statements for the credit to appear if you originally paid by credit card. Please allow 10-15 business days for a refund check if you originally paid by check or money order. What is your return policy on digital products? To request a refund on digital merchandise you purchased from Get Organized Now!™, send us an email requesting our Digital Refund Request Form. Please be sure to include your name, your order number, the product(s) you purchased and the approximate date you originally ordered. What is the difference between Finally Organized, Finally Free and the Easy Organizer? You READ Finally Organized, Finally Free. Both the home and office version contain thousands of tips to help you get organized. You FILL IN the Easy Organizer. It's a planning tool, filled with forms, to help you manage and store all of your information in one organized place. Can I fill in my Easy Organizer information on my computer? We have two versions of the Easy Organizer. You CANNOT fill in the PDF version. However, you CAN fill in the Excel version. If you ordered the PDF version and would like the Excel version instead, just email us and we'll email it to you complimentary. I purchased the printed version of your product, but would love the digital version too. How can I get it and is there an additional charge? No problem. Just email us (include your order number if you know it) and we'll email you the digital version(s). I purchased the digital version of your product, but would prefer the printed version. How can I get it and is there an additional charge? Yes, we can simply charge you the difference in price between the digital and printed product, plus shipping and handling, and ship your printed product out. Do you still sell My Oh-So-Organized Filing System We are no longer selling the printed version of this product. That being said, a digital version is in the works. We’ll announce the availability of this in our newsletter when it is ready…and it will also appear on our Store page at that time. ADDITIONAL QUESTIONS? CLICK TO CONTACT US