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Please read through the questions below. It's the quickest way to get the answer you need. If you don't find the answer to your question below, please e-mail us at getorgnow@charter.net for assistance. We'll respond to your question within 48 hours, on business days only. But please check below first. You can find the answers to most of your questions right here.  Questions Pertaining to . . . 1. Order Status, Placing Orders and Merchandise Delivery 2. Our Online Newsletter 3. Our Products 4. Organizing Questions Questions Pertaining to Order Status, Placing Orders and Merchandise Delivery Do you accept orders from outside the United States? I live outside the United States. How can I figure out how much it will cost me in my country's currency, so I can determine whether or not the exchange rate is good at this time? Do you accept Pay Pal for payments? Your system won't accept my order. How come? Why do you need an address if I order a Digital product? When I go to your ordering page, I don't see the secure padlock that is supposed to verify that this is a secure ordering process. Will I receive confirmation when I place my order online? How long does it take to receive my order? I live in the US, I've waited 10 business days (or the comparable timeframe described above for orders outside the US), and I still haven't received my order. Please help. I ordered a bunch of products, but didn't receive everything in my shipment. Are the other items coming? What method do you use to ship your printed products? I live in the US. Why do you require 7-10 business days for my merchandise to arrive? Do you provide Overnight Delivery? I live in Wisconsin near your business location. Can I pick up my order to save on shipping and handling charges? I'm not familiar with how your online ordering system works. Can you walk me through it step by step? How do I order using my credit card online? How do I fax in my credit card information? How do I send my order, payable by check or money order, through the mail? How do I send my order, payable by credit card, through the mail? What is your return policy? Do you accept orders from outside the United States? Yes and no. We accept orders from anywhere in the world for everything but the fileWISE system. Please note, however, that everything must be payable in U.S. Funds. If you pay with your credit card, it will automatically charge in U.S. Funds. If you order by money order, it must be sent in U.S. Funds. Sorry, but we do not accept personal checks from customers OUTSIDE of the United States. Back to Questions I live outside the United States. How can I figure out how much it will cost me in my country's currency, so I can determine whether or not the exchange rate is good at this time? Simple. Use this nifty currency calculator, compliments of Bloomberg: http://www.bloomberg.com/analysis/calculators/currency.html Back to Questions Do you accept Pay Pal for payments? Yes, we do! Please send an e-mail to getorgnow@charter.net with the details of your order first. We'll then e-mail you a Pay Pal invoice, so you can make your Pay Pal Payment. Our account name is: getorgnow@charter.net Back to Questions Your system won't accept my order. How come? First, be sure you're not including any spaces or dashes in your credit card number. The system will not allow it. Second, your name and billing address MUST match the name and billing address that appears on your credit card statement exactly, or the system will not accept it. Third, If you prefer, you can fax your order along with your credit card information to us at 920-206-8694 or mail it to us at: Get Organized Now! 611 Arlington Way Watertown WI 53094 Finally, we can try to manually enter your credit card order into our system if you wish. However, for your protection, it would be best for you to send us your credit card information in 2 separate e-mails. E-MAIL NUMBER 1 In e-mail number one, please include -- the first half of your credit card number, and -- your name and address as it appears on your credit card statement. Please include the name of your country. E-MAIL NUMBER 2 In e-mail number 2 please include -- the second half of your credit card number, and -- the expiration date on your credit card Once we receive your credit card information and your order is approved, we will send you an e-mail order confirmation number and instructions for downloading our product if applicable. Back to Questions Why do you need an address if I order a Digital product? In order to authorize your credit card, our system needs address verification. So, please be sure to always enter your full billing address. Back to Questions When I go to your ordering page, I don't see the secure padlock that is supposed to verify that this is a secure ordering process. You will not see the secure lock UNTIL you get to the page where you enter your credit card information. That is the secure page, and you'll see the padlock in the lower right- hand corner of your screen. Back to Questions Will I receive confirmation when I place my order online? If you ordered online, you should receive an e-mail confirmation shortly after you place your order. If you don't, it's likely your spam filter blocked it from coming through. However, you can email us at getorgnow@charter.net to ensure we received your order if you wish. Back to Questions How long does it take to receive my order?
First, are you sure you ordered a printed product, and not a digital product? If you ordered a digital product, you should have received downloading instructions. If you did not, please email us at getorgnow@charter.net and we'll resend them to you. If you ordered a printed product, fileWISE or a TuffBagg, it's possible that your order is lost in the mail. Please email us at getorgnow@charter.net and we'll attempt to track it down for you. If, for some reason, we cannot determine where your package is, we'll immediately ship you another. Back to Questions I ordered a bunch of products, but didn't receive everything in my shipment. Are the other items coming? If you ordered an item other than our books, such as a fileWISE system or a TuffBagg, those items will be shipped separately. Since we're resellers of the fileWISE system and TuffBaggs, those are drop shipped from those individual manufacturers. All of your items should arrive within 7-10 business days from the date you placed your order if you live in the United States. Back to Questions What method do you use to ship your printed products?
I live in the US. Why do you require 7-10 business days for my merchandise to arrive? When we receive orders, they're immediately sent to our fulfillment service for packing and shipping. The fulfillment service receives hundreds of orders each day, and requires a few days to process each order. Orders are handled on a first-come, first-serve basis. Back to Questions Do you provide Overnight Delivery? Sorry, our fulfillment services do not provide Overnight Delivery. Back to Questions I live in Wisconsin near your business location. Can I pick up my order to save on shipping and handling charges? We use several fulfillment services throughout the country. Sorry personal pick up is not available at any of them, and we do not keep an inventory of merchandise at our company office. Back to Questions I'm not familiar with how your online ordering system works. Can you walk me through it step by step?
Questions Pertaining to Our Online Newsletter How do I subscribe to your newsletter? How do I unsubscribe from your newsletter? My email address changed. How do I ensure I continue receiving my weekly newsletter? I subscribed, but I'm still not receiving your newsletter. How do I subscribe to your newsletter? Just visit our Online Newsletter Subscription Page and submit your name and email address. You should begin receiving our newsletter weekly on Sundays. Back to Questions How do I unsubscribe from your newsletter? When you get your next newsletter, scroll all the way to the bottom where you'll find an unsubscribe link that you can click on to unsubscribe. If, for some reason, you're not unsubscribed after doing so, just email us at getorgnow@charter.net and we'll unsubscribe for you manually. Back to Questions My email address changed. How do I ensure I continue receiving my weekly newsletter? When you receive your newsletter, scroll all the way down to the bottom. You'll see a link you can click to change your subscription details. If for some reason you follow these instructions by they don't work, just email us at getorgnow@charter.net and we'll change the email address on your subscription for you. Back to Questions I subscribed, but I'm still not receiving your newsletter. There are a few typical reasons why you may not be receiving our newsletter as requested: 1) If you have been receiving our newsletter, and just didn't receive it this past week, perhaps your email inbox was full or perhaps your email provider was experiencing temporary technical difficulties. Before doing anything, wait until next Sunday to see if you receive our next newsletter. If you do, it was obviously just a temporary problem. If you do not, it may be one of the other problems listed below. 2) You may have a personal spam filter on that is preventing our newsletter from getting through to you. Please check your email filters to ensure you don't have some criteria set up that may be automatically deleting our newsletter or moving our newsletter to another one of your folders, such as your Junk Mail folder. If you discover you do have a personal filter on, please adjust the criteria accordingly so you will begin to receive our newsletters once again. Be sure you're allowing the charter.net and aweber.com domains to get through to you. 3) Some email services require you to have our email address in your 'White List' of emails you will accept. If this applies to you, please put our email address: getorgnow@getorganizednow.com and the aweber.com domain on your accepted list. 4) Many email services, in an attempt to combat spam, have their own filters in place. When our newsletter is sent, if your email provider thinks it may be spam, it may be automatically blocked. Please contact your email provider by copying and pasting the letter below and emailing it to them, so that they will consider allowing our emails to get through to you, if this is the case. If they do get back to you telling you they see no reason why our email would not be getting through, please forward their response to us at getorgnow@charter.net ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Dear Sir or Madam, I am subscribed to the Get Organized Now Newsletter which is available through www.getorganizednow.com I have not been receiving their newsletters as requested. After contacting them, and determining that their newsletters are being emailed to me each Sunday, they suggested I contact my email provider to determine why I am not receiving this opt-in publication and what can be done to allow it to come through. They are using the email address getorgnow@getorganizednow.com and are using the AWeber list serv at aweber.com. Do you have any filters in place that may be preventing email coming from aweber.com or getorganizednow.com? Please advise as soon as possible, as I would like to continue receiving this newsletter. Sincerely, (Your Name) (Your Email Address) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ In the meantime, you can view our newsletters on our Past Newsletter Back to Questions Questions Pertaining to Our Products What is the difference between Finally Organized, Finally Free and the Easy Organizer? Can I fill in my Easy Organizer information on my computer? I purchased the printed version of your product, but would love the digital version too. How can I get it and is there an additional charge? I purchased the digital version of your product, but would prefer the printed version. How can I get it and is there an additional charge? What is the difference between the fileWISE product you used to sell, and your new My Oh-So-Organized Filing System? What is the difference between Finally Organized, Finally Free and the Easy Organizer? You READ Finally Organized, Finally Free. Both the home and office version contain thousands of tips to help you get organized. You FILL IN the Easy Organizer. It's a planning tool, filled with forms, to help you manage and store all of your information in one organized place. Back to Questions Can I fill in my Easy Organizer information on my computer? We have two versions of the Easy Organizer. You CANNOT fill in the PDF version. However, you CAN fill in the Excel version. If you ordered the PDF version and would like the Excel version instead, just email us at getorgnow@charter.net and we'll email to you complimentary. Back to Questions I purchased the printed version of your product, but would love the digital version too. How can I get it and is there an additional charge? No problem. Just email us at getorgnow@charter.net (include your order number if you know it) and we'll email you the digital version(s). Back to Questions I purchased the digital version of your product, but would prefer the printed version. How can I get it and is there an additional charge? Yes, we can simply charge you the difference in price between the digital and printed product, plus shipping and handling, and ship your printed product out. Back to Questions What is the difference between the fileWISE product you used to sell, and your new My Oh-So-Organized Filing System? First, fileWISE was not our product. Rather, this was a product we were reselling. While fileWISE was a good product, it's no longer available through the manufacturer. Maria created this product because 1) fileWISE was no longer available, 2) because fileWISE was too cost prohibitive for many people, AND most importantly, 2) because fileWISE was missing many of the categories she thought should be included. The fileWISE product started at $59.95 and cost all the way up to $129.95. That was a bit steep for most of our customers. One of the reasons it was so expensive, was because each of the file categories were listed on large index divider sheets that were inserted into your manila file folders. This was very costly to print and to ship. My Oh-So-Organized Filing System comes with labels that you simply peel and stick onto your file folders. It also includes a special section for warranties, plus a bonus Tickler file--neither of which was included in the other manufacturer's product. While both products are similar in theory, My Oh-So-Organized Filing System is more complete and user friendly, less expensive and we can ship it out, both in the US and abroad, at reasonable rates. Back to Questions Questions Pertaining to Getting Organized How can I ask Maria Gracia an organizing question? How can I find a professional organizer in my area? How can I ask Maria Gracia an organizing question? Since we receive thousands of e-mail messages every day, Maria Gracia cannot respond to individual organizing questions. However, you have two other options: a) You can post questions and ideas on the Get Organized Now! Discussion Forum. This way, many people who have similar questions or share mutual views can also benefit as a group. b) You can submit a question to our Reader Clinic. However, please note that we can't guarantee that your question will be chosen. If it is, it will appear in a future issue of the Get Organized Now! Newsletter, but we will not be able to give you the date this will happen. Back to Questions How can I find a professional organizer in my area? We give professional organizers around the world an opportunity to list their businesses on our web site. You can visit our Professional Organizer's Directory to locate professional organizers in your area. Please note that Get Organized Now! simply lists these businesses, and does not endorse one over another. You would be responsible for checking out and choosing an organizer that would be a good fit for you and your situation. Back to Questions |